Cancellation And Refund Policy

At SRDV Technologies Private Limited, we strive to provide high-quality services that meet your needs. However, we understand that circumstances may change, and cancellations and refunds may be necessary. This Cancellation and Refund Policy explains how we handle cancellations and refunds for the services we offer.

1. Cancellation of Services

• Custom Development Services: For any custom software development, website design, or other project-based services, cancellations must be made in writing via email to [contact@srdvtechnologies.com]. The cancellation request must be submitted before the project is in the active development phase.

• Standard Services: For any standard services (e.g., web hosting, domain registration, SEO services, etc.), cancellations can be requested at any time before the next billing cycle. If the service is pre-paid, we will process a pro-rata refund based on the unused period.

• Subscription-Based Services: If you are subscribed to any recurring services (such as maintenance or hosting), cancellations should be requested at least [X] days before the renewal date to avoid automatic renewal charges. If the service is cancelled before the end of the subscription period, the payment for the remaining period will not be refunded.

2. Refunds

• Refund Eligibility: Refunds are processed based on the specific terms outlined in your service agreement or project contract. Generally, once the work has commenced, we are unable to offer a refund for any part of the service or project fee unless otherwise stated.

• Completed Work: Refunds are not applicable for work that has already been completed or delivered in part. For ongoing projects, refunds may be subject to an evaluation of the work completed at the time of cancellation.

• Non-Refundable Charges: Any third-party service fees or non-refundable charges (such as domain registration or third-party tool integrations) are not eligible for refund.

• Processing Time: Once a cancellation and refund request is received and approved, it may take [X] business days to process your refund. Refunds will be issued using the same method of payment used for the original transaction unless otherwise agreed upon.

3. How to Request a Cancellation or Refund

To initiate a cancellation or refund request, please follow these steps:

• Contact us via email at [contact@srdvtechnologies.com] or call our customer support at [phone number].

• Provide your order details, including the service name, invoice number, and reason for cancellation.

• For project cancellations, please refer to the specific project contract for additional terms and conditions.

4. Late Payments

If your payment for ongoing services is delayed or overdue, we may suspend or terminate access to the services until payment is made. In the event of cancellation due to non-payment, you will still be responsible for any outstanding fees or charges incurred prior to cancellation.

5. Exclusions from Refund Policy

The following situations are excluded from our refund policy:

• Changes in business needs or personal preferences after services have been provided or delivered.

• Force Majeure events, including but not limited to natural disasters, strikes, or government actions that prevent the completion of services.

• User errors or failure to provide accurate information leading to delays or issues in the service provided.

6. Modification of Services or Terms

SRDV Technologies reserves the right to modify or update this Cancellation and Refund Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our services after such changes will constitute acceptance of the updated terms.